Hi,

I have been using Knox for a while and have two vaults Work and Personal. I only ever load the vaults when required and do so by selecting the vault’s name in the Knox dropdown menu and then providing the password.

Today my “Work” vault has stopped displaying in my finder window. The password is correct and gets accepted but the vault appears not to load. On investigation it appears that the drive does mount because it appears in Disk Utility.

Here’s what I know and have tried:
- After selecting “Work” in the menu and providing password, the menu item has the check next to it.
- The vault is visible under the Disk Utility
- The “Personal” vault behaves as before and appears in the Finder Window.
- Rebooting has no effect.
- Patched to 1.5.2 and problem still exists.
- Changing preferences to enable “Open finder window ….. ” successfully opens a Finder window, BUT (please forgive terminology) the section on the top left that usually lists all drives and network shares does not have the vault listed, the next column (use Column view in Finder) then lists the drives and network shares again AND this time includes “Work”.
- Selecting it allows me access to the files contained within. This is not ideal, because I haven’t figured out an easy way of getting to that window again once closed, and its not accessible from file open dialogs in other apps.

Any help would be most appreciated.

Derek

You just removed the vault from the sidebar, as you can with everything by draggin it away. Focus Finder, go to preferences, chose Sidebar and activate the removable media checkbox (I’m not sure which one it is, so activate them all to be sure).

You can always access all mounted volumes by first selecting the computer in the sidebar.

Hi,
Thanks for that.

After posting the message above I tried what you described. Finder has the option enabled and it is displaying them, because my “Personal” vault still functions correctly and display’s on the sidebar. Even when the Finder window opens after opening the vault from the menu (as described above) , I cannot drag and drop the “Work” shortcut to the sidebar. The sidebar behaves normally as a drop-zone, with positioning bar etc, but after the drop the vault does not list.

Also, any new vaults that I create behave as expected, by displaying in the sidebar. Also renaming “Work” to something else, makes no difference.

because my “Personal” vault still functions correctly and display’s on the sidebar

This setting works per vault, i.e. one is displayed, one isn’t. In that case, the preferences show not a checkbox, but a minus.

“cannot drag and drop the “Work” shortcut to the sidebar”

You can only drag vaults to the upper sidebar area where the volumes are displayed, not to the lower, where you can place folders etc, and vice versa. Which “shortcut” do you drag there?

Try dragging the volume item when displaying the computer, i.e. the topmost directory, which contains “Network”, your hard drive, and all other mounted volumes (such as “Work”). This is btw the directory where the Work volume must be displayed. If it isn’t, something’s wrong.

You can also go to the Work volume and drag the icon from the finder title bar to the sidebar.

If all that fails, try restarting the Finder, logging out and back in, or restarting the computer. If it still does not work, try removing the sidebar preferences file ~/Library/Preferences/com.apple.sidebarlists.plist and start from scratch here. Note that any custom sidebar settings will be removed.

Edit:

Also, any new vaults that I create behave as expected, by displaying in the sidebar. Also renaming “Work” to something else, makes no difference.

Different vaults, different settings. They are displayed by default, and you prabably accidentally removed Work from the sidebar. Renaming does not make it another vault.

This setting works per vault, i.e. one is displayed, one isn’t. In that case, the preferences show not a checkbox, but a minus.

Not sure where these preferences show minus, wrt Finder it is a checkbox for me.

You can only drag vaults to the upper sidebar area where the volumes are displayed, not to the lower, where you can place folders etc, and vice versa. Which “shortcut” do you drag there ?

Dragging to top left . The only time I get any form of shortcut referring to “Work” is in the Finder window after loading the Vault from Knox menu

Try dragging the volume item when displaying the computer, i.e. the topmost directory, which contains “Network”, your hard drive, and all other mounted volumes (such as “Work”). This is btw the directory where the Work volume must be displayed. If it isn’t, something’s wrong.

Not displaying in the top left, and after selecting Computer in the top left the volume is not listed either.

You can also go to the Work volume and drag the icon from the finder title bar to the sidebar.

Tried this from the Finder window that opens after opening Vault, but to no avail.

If all that fails, try restarting the Finder, logging out and back in, or restarting the computer.

No difference.

If it still does not work, try removing the sidebar preferences file ~/Library/Preferences/com.apple.sidebarlists.plist and start from scratch here.

No difference

In closing, I can merely create a new vault, move the files across from “Work” to the new vault, destroy “Work”, rename new and move on, but it remains concerning.

One last piece of information, I moved the “Work” vault to my iMac (this is all on the Macbook) and it still doesn’t appear in the Finder, so it would appear that it is specific to vault file itself.

I am having this same issue. It just started a few weeks ago. It is driving me nuts, as I can mount an image, but can’t access it unless I either use the Terminal, or access it via Parallels. Crazy…

I’m having the same (or a similar) problem:
After entering the correct password to open a particular vault (either from Knox or from the vault’s icon) although Disk Utility shows the vault as mounted, it will not show up as an open volume in Finder – no open icon on the desktop or in a Finder window, no matter what Finder preferences are set. The vault icon shows in Finder as if it was unopened and I can find no way to access it.
Deleting Knox and trying to open it from it’s icon: (Tool: diskimages-helper) has the same effect – although Disk Utility again shows the vault as mounted, it will not show up as an open volume in Finder.
Other vaults work fine.

Found a work around: following the steps at http://discussions.apple.com/thread.jspa?messageID=2087835 worked for me anyway. I wouldn’t call it a solution until I understand what the problem is and how to solve it forever – perhaps some of you terminally fluent guys can look at it and explain?
Cheers.