Hi, I tried to order Knox but encountered some problems. As specified in the stickies here, I sent an e-mail to the helpdesk mail address (several mails, in fact), but I haven’t gotten any answer, and it has been over a week. I can’t really get into details here, since the order was done with credit card. So I would really appreciate if you could contact me on the e-mail used to contact your helpdesk, not the one I signed up in the forums here with.

Regards,
Martin

Ok, still no answer. I ordered Knox on the 7th, using the in-program ordering thingy. Money was drawn from my account, but I got an error in the app. It said something about connection error or something along those lines. I received no license key to my e-mail. I’ve tried to send you several e-mails, and this post above, but I’ve gotten no response. I can’t help to feel cheated, and I think its really bad that you don’t answer any of my e-mails or posts.

What am I supposed to do to get help?

Big, big apologies to you, JF. I’ve sent you an email that hopefully resolves this.

Thanks for the mail and the generous gesture, it did clear everything up. :)