Topic: Compacting error

Hello!

Does restarting Knox and trying the operation again make it go any further?
If not, here’s how to do it in the Terminal.app:

- Open /Applications/Utilities/Terminal.app
- Assuming the vault is stored in the default location, ~/Documents/Knox/, inside the user’s home directory, paste this command in the Terminal.app, substituting your vault name and press return:

hdiutil compact -stdinpass ~/Documents/Knox/yourvaultnamehere.sparseimage

If the vault name has spaces in it, say “My Secure Bits’n’Bobs”, the command would be

hdiutil compact -stdinpass ~/Documents/Knox/My\ Secure\ Bits\'n\'Bobs.sparseimage

At this point you will be asked for the password, “Enter disk image passphrase:”.
Input your password for the vault and the compact operation commences.

The error message “Compaction failed with result 4” you got from Console indicates that user aborted the operation. This is clearly not the case here, and we’re digging into this bug.

Let me know if this works. If it does, would you be so kind as to try placing some files into
the vault, deleting them and try the compact operation from Knox again. This information
would be of value. Thanks!